17 July 2018
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              Human Resources Development Department

International Labour Office
Vacancy No: RAPS/2/2016/INFOTEC/02
Title: Computer Information Technology Officer

Grade: P.3

Contract type: Fixed-term Appointment

Date: 23 June 2016
Application Deadline (midnight Geneva time) 21 July 2016 Vacancy Filled
Organization unit:   DDG/MR INFOTEC

Duty Station:  Geneva, Switzerland
General introduction

The following are eligible to apply:

- ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.

- External candidates.

Staff members with at least five years of continuous service with the Office are encouraged to apply and will be given special consideration at the screening and evaluation stage.

In accordance with the Staff Regulations and letters of appointment, successful candidates for positions in the Professional category would be expected to take up different assignments (field and Headquarters) during their career, the desirable length of an assignment in any specific position being two to five years, following which the incumbent should be willing to move to another assignment and/or duty station.

Within the context of the Office's renewed efforts to promote mobility, staff members seeking mobility are encouraged to apply to vacancies. Mobility will be given special consideration at the screening and evaluation stages.

The ILO values diversity among its staff. We welcome applicants from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to erecruit@ilo.org.

Applications from qualified candidates from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future, would be particularly welcome. A list of these countries is in Appendix I.

Successful completion of the Assessment Centre is required for all external candidates.

Conditions of employment are described in Appendix II.

The position is located in the Technology Management Services (TMS) Branch within the Information and Technology Management Department (INFOTEC). INFOTEC provides modern, secure, and reliable IT infrastructure, technologies, applications and services to enable the ILO to effectively use technology to perform its mission.

TMS designs, delivers, and supports the technology that our clients need to work effectively. We are focused on reducing risk, enabling mobile and productive staff, and identifying efficient and effective solutions to meet the demands of our clients.

We are currently seeking an IT officer to take on the role of Problem Manager within the User Support team and also provide second level support for the end user computing environment at ILO headquarters, and in the Regions.

The position reports to the TMS Head of User Support Services.
Description of Duties
Specific duties

1.Responsible for the administration of users, desktop hardware and software packages on the Enterprise Network including the maintenance of related Group Policy Objects, management of user and group related access rights, management of Active Directory objects and other security aspects, the mapping of network drives, and the auditing of software licenses.
2.Act as a point of escalation for the provision of second level technical support for effective desktop software services and desktop management across the Office. On a weekly basis, analyse the most common incidents raised at the Service Desk. Identify trends (recurring issues) and initiate problem management process if needed.
3.Organise and facilitate sessions to identify root cause of major incidents, recurring incidents, or incidents that have remained unresolved (act as the "problem manager"). Identify and communicate reliable workarounds.
4.Log, monitor and track the resolution of long-standing problems. Ensure that resources dedicated to the effort are fully negotiated with the various supervisors, and that they are recorded appropriately.
5.Develop quality test plans for complex software delivery and system upgrades. Supervise quality assurance and user testing. Identify and track associated issues and risks through to resolution.
6.Following the guidance of the supervisor, document workflows, standard operating procedures, software and hardware standards, and create user guides to support IT related tasks across the Office.
7.Following the guidance of the supervisor define technical Terms of Reference, and qualitative and quantitative evaluation criteria for relevant RFPs and Procurement processes. Participate in evaluation panels and prepare evaluation reports for submission to the Contracts Committee
8.Prepare and conduct presentations about desktop hardware and software. Provide high level advice to users, demonstrations of relevant technologies for ILO staff, and develop user guides and training materials to reinforce the message.
9.Participate in software and process audits.

These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties:

1. Create, maintain, update, correct and improve complex solutions. Make recommendations on the acquisition of hardware and software required by the organization. Analyse and provide advice on the information needs of the organization.
2. Recommend standards and their adaptation in order to accommodate the evolution of technologies and the needs of users.
3. Plan, install, administer, maintain and provide user support for LAN and Internet connectivity for smooth operations and effective use of network and communications systems.
4. Resolve functional problems of networks within the organization and in the field. Diagnose user problems and take appropriate corrective action.
5. May lead small project teams consisting of support staff for the implementation of networking, desktop and server activities.
6. Provide assistance to field offices in network-related matters.
7. Evaluate computer hardware and software products; establish their detailed usability and contribute to the preparation of requests for proposals.
Required Qualifications
First level university degree in computer science or other related field.
- Five years of experience working in IT Operations or User Support of which three at the international level.

- Two years of demonstrated supervisory experience in the IT Operations/User support arena.
Excellent command of one ILO working language (English, French, Spanish) and good knowledge of another one.
In addition to the ILO core competencies, this position requires:

- Strong analysis, design and implementation knowledge (at least two years "hands on" experience) with Microsoft Windows infrastructure, group policies, and Active Directory administration.
- Knowledge (at least two years "hands on" experience) of SCCM deployment, administration and silent deployments using PowerShell / VB Script
- Solid understanding of the following Microsoft technologies (Windows 7, Windows 2012, SCCM, Exchange, Outlook, MS Office 2013, Lync).
- Experience with ActiveSync devices such as Windows Mobile and Apple iPhone
- ITIL v3 certification
- Excellent written and verbal communication skills.
- Strong teamwork and interpersonal skills at all levels.
- Ability to work in a multicultural environment and gender-sensitive behaviour and attitudes are also required.
- Demonstrated ability to motivate team members and to apply skills and techniques to solve dynamic problems.
- Strong client focus and ability to manage client expectations and create trusting relations.
- Ability to analyse user requirements and translate them into specific deliverables.
- Ability to communicate needs and to ensure that plans are in place and standards are adhered to.
- Ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.
- Willing and able to provide cover or work out of normal office hours if needed.

Good knowledge of the following as applicable:
- overall computer concepts
- hardware and software technologies
- the Internet
- e-mail systems
- servers
- PC/server/network operating systems
- databases & information systems
- Up-to-date knowledge of technological advancements, technical specifications and operating procedures in the area of work.
- Good knowledge of the organization's computing environment.
- Ability to analyse user requirements, incorporate them into new and existing systems and to resolve complex technical problems.
- Ability to plan and organize work.
- Ability to communicate effectively both orally and in writing.
- Ability to provide user support and give presentations and training.
- Ability to produce documentation and reports.
- Ability to work on own initiative as well as a member of a team.
Additional Information:
Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place between August and October 2016. Candidates are requested to ensure their availability should they be short listed for further consideration.


Angola Antigua and Barbuda Armenia Austria Azerbaijan
Bahamas Bahrain Barbados Belize Botswana
Brazil Brunei Darussalam Cabo Verde, Republic of Cambodia Chad
China Congo Cook Islands Cyprus Czech Republic
Democratic Republic of Timor-Leste Djibouti Equatorial Guinea Eritrea Gabon
Gambia Georgia Grenada Guatemala Guyana
Haiti Iceland Indonesia Iraq Japan
Kazakhstan Kiribati Kuwait Kyrgyzstan Latvia
Liberia Libya Maldives, Republic of the Malta Marshall Islands
Mozambique Namibia Nicaragua Oman Palau
Panama Papua New Guinea Paraguay Poland Qatar
Republic of Korea Russian Federation Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines
Samoa San Marino Saudi Arabia Seychelles Sierra Leone
Singapore Slovakia Solomon Islands Somalia South Sudan, Republic of
Sri Lanka Suriname Swaziland Tajikistan Tonga
Turkey Turkmenistan Tuvalu United Arab Emirates United States of America
Uzbekistan Vanuatu Venezuela Yemen  
- Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
- The first contract will be issued for a twelve-month period (for Geneva-based positions) and a twenty-four month period (for non-Geneva based positions).
- A successful external candidate will be on probation for the first two years of assignment.
- Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

Grade: P.3
Salary and post adjustment US$
Salary Minimum 58583
rising to Maximum 75656
Post adjustment for Geneva Minimum 49034
Maximum 63324

Please note that the above salary levels are determined according to the criteria established by the International Civil Service Commission. The ILO is an international public sector employer and salary and other employment conditions are not negotiable. The post adjustment (cost of living adjustment) is variable and subject to change without notice in accordance with the rates set by the ICSC for the UN Common System for salaries and allowances. Therefore, the figures quoted (based on the rate at the time of publication of this vacancy) are only indicative.

Other allowances and benefits subject to specific terms of appointment:

  • Family allowance
  • Children's education grant (per child per year)
  • Pension and Health Insurance schemes;
  • 30 working days' annual leave;
  • Settling-in Grant;
  • Entitlement to transport expenses of personal effects;
  • Repatriation Grant (if applicable);
  • Home-leave travel with eligible dependants every two years;
  • Rental subsidy (if applicable).

Recruitment is normally made at the initial step in the grade.
Salaries and emoluments are exempt from taxation by the Swiss authorities and, on the basis of international agreements or national law relating to presence or residence abroad, are generally exempt from taxation by other governments. In the absence of exemption, in most cases tax paid will be reimbursed in accordance with an ILO document which will be supplied upon request.

While the successful candidate will be initially working in Geneva, he/she may be assigned to any duty station designated by the Director-General of the ILO.

Please note that all candidates must complete an on-line application form.
To apply, please visit ILO's e-Recruitment website at: erecruit.ilo.org. The system provides instructions for online application procedures.
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.

Vacancy Filled

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