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              Human Resources Development Department

International Labour Office
Vacancy No: RAPS/3/2016/AS/02
Title: Regional Computer Information Technology Officer

Grade: P.3

Contract type: Fixed-term Appointment

Date: 31 October 2016
Application Deadline (midnight Geneva time) 30 November 2016 Vacancy Filled
Organization unit:   RO-ASIA AND THE PACIFIC

Duty Station:  Bangkok, Thailand
General introduction

The following are eligible to apply:

- ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.

- External candidates.

Staff members with at least five years of continuous service with the Office are encouraged to apply and will be given special consideration at the screening and evaluation stage.

In accordance with the Staff Regulations and letters of appointment, successful candidates for positions in the Professional category would be expected to take up different assignments (field and Headquarters) during their career, the desirable length of an assignment in any specific position being two to five years, following which the incumbent should be willing to move to another assignment and/or duty station.

Within the context of the Office's renewed efforts to promote mobility, staff members seeking mobility are encouraged to apply to vacancies. Mobility will be given special consideration at the screening and evaluation stages.

The ILO values diversity among its staff. We welcome applicants from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to erecruit@ilo.org.

Applications from qualified candidates from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future, would be particularly welcome. A list of these countries is in Appendix I.

Successful completion of the Assessment Centre is required for all external candidates.

Conditions of employment are described in Appendix II.

The Regional Information Technology (IT) Officer is located in the Regional Computer Unit in the ILO Regional Office for Asia and the Pacific (ROAP), Bangkok. The Regional Computer Unit provides IT support to all ILO field offices in the region, including TC project offices. The Regional IT Officer is responsible for the effective delivery of a comprehensive range of IT services in the Region, covering the areas of IT networks, data communication systems, computer information and knowledge systems and office automation activities in the Region. She/he ensures adherence to established IT policies, regulations and procedures. The Officer oversees all IT-related matters in the Region including technical support for the maintenance and development of the regional website and other online knowledge management systems. The position reports to the Chief of Regional Administrative Services (C/RAS ROAP) and receives technical guidance from the Information and Technology Management Department (INFOTEC) at headquarters on the implementation and on-going support of Organization-wide systems.
Description of Duties
Specific duties

1. Oversee and provide professional technical support for the delivery and administration of all IT-related matters in the Region, including end user assistance, management of Active Directory (AD) objects, management of hardware and software, data organization and maintenance, LAN and WAN monitoring and support, ensuring adherence to established IT standards.

2. Identify and assess regional IT requirements and priorities in consultation with INFOTEC and provide support to the supervisor with establishing the work plan for the unit. Prepare related budgets for the supervisor’s approval and monitor and report on progress and other implementation issues. Supervise and guide the staff of the unit, setting clear work objectives and providing regular feedback and knowledge sharing.

3. Oversee the IT implementation of the Integrated Resource Information System (IRIS) and the Electronic Document Management System EDMS in the Region. Analyse and resolve issues that arise or escalate to the appropriate work unit.

4. Ensure the provision of technical assistance and guidance to all offices and multi-project sites in the Region. Provide second level on-site or remote technical support for the resolution of major and complex IT issues.

5. Ensure the regular monitoring of IT systems deployed in all locations to ensure that they are compliant with applicable IT standards. Review and evaluate requests for a variety of ad-hoc development and local IT requirements from different offices and multi project sites, and determine appropriateness in consultation with INFOTEC.

6. Keep informed of and develop knowledge on IT policies, developments and best practices. Keep abreast of changes to applicable standards and share knowledge on and monitor correct application. Collaborate with headquarters on specific regional needs requiring adaptation of these standards.

7. Analyse regional IT training needs and organize and develop related training courses for the Region’s IT focal points. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements.

8. Provide IT support for the further development and maintenance of the regional website and other knowledge management information systems.

9. Provide support to office directors to procure local IT consultancy services as required. Ensure that requests for proposals (RfPs), including for Internet service providers, for each office are undertaken in a timely manner following established guidelines. Provide technical assistance for drafting terms of reference and evaluating offers.

10. Represent the work unit in interagency fora and meetings, prepare information notes on key issues and developments and follow up as required.

11. Perform other related duties, as required by the supervisor.

These specific duties are aligned with the ILO relevant generic job description, which includes the following generic duties:

1. Create, maintain, update, correct and improve complex solutions. Make recommendations on the acquisition of hardware and software required by the organization. Analyse and provide advice on the information needs of the organization.

2. Recommend standards and their adaptation in order to accommodate the evolution of technologies and the needs of users.

3. Plan, install, administer, maintain and provide user support for LAN and Internet connectivity for smooth operations and effective use of network and communications systems.

4. Resolve functional problems of networks within the organization and in the field. Diagnose user problems and take appropriate corrective action.

5. May lead small project teams consisting of support staff for the implementation of networking, desktop and server activities.

6. Design, write, test and document computer programs/scripts to meet the needs of users in the region, and revise existing programmes when needed. Ensure security measures are taken to protect confidentiality. Guide junior programmers as required.

7. Provide assistance to field offices in network-related matters.

8. Evaluate computer hardware and software products; establish their detailed usability and contribute to the preparation of requests for proposals.
Required Qualifications
First level university degree in computer science or other related field.
At least five years of professional experience in the IT field, including experience with network operating systems and e-mail systems. A minimum of two years systems administration experience with recent versions of Microsoft Active Directory, Outlook, SCCM, MDT and Windows Server would be an advantage. Experience with ActiveSync devices such as Apple iPhone. Previous relevant experience in the ILO or another international organization would be an asset.
Excellent command of English and a good knowledge of another ILO working language (French, Spanish).
In addition to the ILO core competencies, this position requires:

• Strong analysis, design and implementation knowledge of Microsoft Windows infrastructure, group policies, and Active Directory administration.
• Knowledge of SCCM deployment, administration and silent deployments using PowerShell / VB Script.
•Solid understanding of the following Microsoft technologies (Windows 7, Windows 2012, SCCM, Exchange, Outlook, MS Office 2013, Lync).
•Ability to communicate effectively both orally and in writing.
•Ability to analyse user requirements and translate them into specific deliverables.
•Ability to communicate needs and to ensure that plans are in place and standards are adhered to.
•Ability to present and explain technical information in a way that establishes rapport
and gains understanding.
•Willing and able to provide cover or work out of normal office hours if needed.

Good knowledge of the following as applicable:
•Overall computer concepts.
•Hardware and software technologies.
•The Internet.
•E-mail systems.
•PC/server/network operating systems.
•Databases & information systems.
•Up-to-date knowledge of technological advancements, technical specifications and operating procedures in the area of work.
•Strong teamwork and interpersonal skills at all levels.
•Demonstrated ability to guide team members and to apply skills and techniques to solve dynamic problems.
•Strong client focus and ability to manage client expectations and create trusting relations.
•Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.
Additional Information:
Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place between December 2016 and February 2017. Candidates are requested to ensure their availability should they be short listed for further consideration.


Angola Antigua and Barbuda Armenia Austria Azerbaijan
Bahamas Bahrain Barbados Belize Botswana
Brazil Brunei Darussalam Cabo Verde, Republic of Cambodia Chad
China Congo Cook Islands Cyprus Czech Republic
Democratic Republic of Timor-Leste Djibouti Equatorial Guinea Eritrea Gabon
Gambia Georgia Grenada Guatemala Guyana
Haiti Iceland Indonesia Iraq Japan
Kazakhstan Kiribati Kuwait Kyrgyzstan Latvia
Liberia Libya Maldives, Republic of the Malta Marshall Islands
Mozambique Namibia Nicaragua Oman Palau
Panama Papua New Guinea Paraguay Poland Qatar
Republic of Korea Russian Federation Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines
Samoa San Marino Saudi Arabia Seychelles Sierra Leone
Singapore Slovakia Solomon Islands Somalia South Sudan, Republic of
Sri Lanka Suriname Swaziland Tajikistan Tonga
Turkey Turkmenistan Tuvalu United Arab Emirates United States of America
Uzbekistan Vanuatu Venezuela Yemen  
- Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
- The first contract will be issued for a twelve-month period (for Geneva-based positions) and a twenty-four month period (for non-Geneva based positions).
- A successful external candidate will be on probation for the first two years of assignment.
- Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

Grade: P.3
Salary and post adjustment US$
Salary Minimum 58583
rising to Maximum 75656
Post adjustment for Bangkok Minimum 21148
Maximum 27312

Please note that the above salary levels are determined according to the criteria established by the International Civil Service Commission. The ILO is an international public sector employer and salary and other employment conditions are not negotiable. The post adjustment (cost of living adjustment) is variable and subject to change without notice in accordance with the rates set by the ICSC for the UN Common System for salaries and allowances. Therefore, the figures quoted (based on the rate at the time of publication of this vacancy) are only indicative.

Other allowances and benefits subject to specific terms of appointment:

  • Family allowance
  • Children's education grant (per child per year)
  • Pension and Health Insurance schemes;
  • 30 working days' annual leave;
  • Settling-in Grant;
  • Entitlement to transport expenses of personal effects;
  • Repatriation Grant (if applicable);
  • Home-leave travel with eligible dependants every two years;
  • Rental subsidy (if applicable).

Recruitment is normally made at the initial step in the grade.
Salaries and emoluments are exempt from taxation by the Swiss authorities and, on the basis of international agreements or national law relating to presence or residence abroad, are generally exempt from taxation by other governments. In the absence of exemption, in most cases tax paid will be reimbursed in accordance with an ILO document which will be supplied upon request.

While the successful candidate will be initially working in Bangkok, he/she may be assigned to any duty station designated by the Director-General of the ILO.

Please note that all candidates must complete an on-line application form.
To apply, please visit ILO's e-Recruitment website at: erecruit.ilo.org. The system provides instructions for online application procedures.
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.

Vacancy Filled

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