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              Human Resources Development Department

International Labour Office
Vacancy No: RAPS/3/2016/DCOMM/01
Title: Head, Internal Communications

Grade: P.5

Contract type: Fixed-term Appointment

Date: 31 October 2016
Application Deadline (midnight Geneva time) 30 November 2016 Vacancy Filled
Organization unit:   DCOMM

Duty Station:  Geneva, Switzerland
General introduction

The following are eligible to apply:

- ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.

- External candidates.

Staff members with at least five years of continuous service with the Office are encouraged to apply and will be given special consideration at the screening and evaluation stage.

In accordance with the Staff Regulations and letters of appointment, successful candidates for positions in the Professional category would be expected to take up different assignments (field and Headquarters) during their career, the desirable length of an assignment in any specific position being two to five years, following which the incumbent should be willing to move to another assignment and/or duty station.

Within the context of the Office's renewed efforts to promote mobility, staff members seeking mobility are encouraged to apply to vacancies. Mobility will be given special consideration at the screening and evaluation stages.

The ILO values diversity among its staff. We welcome applicants from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to erecruit@ilo.org.

Applications from qualified candidates from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future, would be particularly welcome. A list of these countries is in Appendix I.

Successful completion of the Assessment Centre is required for all external candidates.

Conditions of employment are described in Appendix II.

The position of Head Internal Communications is located in the Department of Communication and Public Information (DCOMM). DCOMM is responsible for strategic leadership of the communication function at the ILO, promoting through targeted and tailored communications the work of the ILO, in particular the contribution the Organization makes to the realization of social justice through its Decent Work Agenda.

The Head of Internal Communications is responsible for the delivery and on-going development of the ILO-wide, integrated internal communications strategy and for providing strategic advice and professional expertise on internal communications to the Senior Management Team (SMT) and their senior leadership teams. S/he plays a strategic role in setting the direction and tone of internal communications and in ensuring its alignment with external communications.

This is a senior communications role and the candidate is expected to work with staff at headquarters and in the field at all levels. The Head of Internal Communications needs to build strong relationships with the SMT, the Regional Directors, departmental Directors at headquarters, and with HRD in particular. Significant experience in managing complex communications activities is required.

The Head of Internal Communications reports to the Director of DCOMM.
Description of Duties
Specific duties

1. Under the guidance of Director DCOMM, develop and deliver the ILO internal communication strategy, ensuring its fit with the overarching ILO communication strategy and the direction set out by the Director-General.

2. Ensure that the ILO internal communication strategy supports the delivery of ILO change objectives.

3. Provide internal and change communications expertise, support and advice to the SMT and their leadership teams.

4. Ensure that internal communication activity is integrated with external media and stakeholder communications activity particularly as regards constituents.

5. Act as an effective communicator across the organisation by facilitating the sharing of knowledge and the dialogue between headquarters and the field, and between departments. In this sense, s/he will serve as a role model for the achievement of the One-ILO objective.

6. Oversee the strategic development and continuous improvement of the ILO's internal communications channels, products and messages - in particular, lead on the improvement of the content of the ILO's intranet.

7. Champion and lead by example professional communications standards, including writing, editing, and visual presentation in order to present engaging content to staff.

8. Build the internal communication skills of managers across the organisation.

9. Partner with HR on the development and delivery of key staff-related communications, specifically but not limited to the cultural change initiative.

10. Use results from staff surveys and other feedback sources to advise leaders on the overall internal communications approach.

These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties:

1. Manage, formulate and coordinate the development and implementation of outreach and advocacy programmes for the organization.

2. Organize and supervise the work of staff in the section.

3. Establish and maintain lines of communication with constituents, NGOs, policy institutions, academia, foundations and associations to identify and coordinate action on opportunities to foster support for the objectives and activities of the organization.

4. Formulate and advise on promotional strategies for press conferences, meetings, reports and other activities planned for the outreach and advocacy programmes. Organize the research and drafting of materials related to issue-oriented campaigns and events.

5. Plan and conduct the promotion of special events, exhibits, publications and audio/visual productions, anticipate promotional needs, and devise ways of meeting them.

6. Ensure the development and maintenance of relevant automated contacts databases. Supervise the development of calendar of events, and liaise with organisers to coordinate participation.

7. Provide editorial advice, statements, speeches and replies to expected questions for use by senior management.

8. Represent the department and the organization as appropriate.

9. Serve as focal point for relations with, and support to, departments and programmes on communication and public information strategies and information dissemination.
Required Qualifications
Advanced university degree in communications, public relations, journalism, liberal arts or other relevant discipline, or first-level university degree in liberal arts or other relevant discipline plus five years' relevant professional experience.
Ten years of professional experience in public information or related fields of work of which five years at the international level.
Excellent command of two working languages (English, French, Spanish). Knowledge of a third working language would be an advantage.
In addition to the ILO core competencies, this position requires:

Technical Competencies - A successful track record in leading an internal communications operation in a complex and geographically dispersed organisation in the public or private sector. Significant team and organisational management experience. Experience and sound working knowledge of a range of internal communication techniques. Strong influencing and relationship-building skills at all levels, as well as a highly-collaborative, team-playing approach. Demonstrable experience of other communications disciplines, such as media, stakeholder relations, marketing and digital communications. Clear understanding and familiarity with digital and social media environments and how they can be used internally. Experience of working in the field would be a distinct asset. Proven leadership skills and proven ability in the effective management of staff. Ability to provide authoritative advice. Proven ability to manage and coordinate public information activities. Ability to think creatively and develop innovative internal communication approaches. Proven editorial and writing skills of a high level.

Behavioural competencies - High level of confidence and an ability to challenge; excellent interpersonal skills demonstrated by an approachable style, being a good listener and the ability to win respect and build effective relationships with their staff and senior stakeholders through personal actions and commitment to declared intentions; awareness of the needs and interests of internal audiences; strong diplomatic skills, political judgment and negotiation skills to handle sensitive situations. The ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.
Additional Information:
Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place between December 2016 and February 2017. Candidates are requested to ensure their availability should they be short listed for further consideration.


Angola Antigua and Barbuda Armenia Austria Azerbaijan
Bahamas Bahrain Barbados Belize Botswana
Brazil Brunei Darussalam Cabo Verde, Republic of Cambodia Chad
China Congo Cook Islands Cyprus Czech Republic
Democratic Republic of Timor-Leste Djibouti Equatorial Guinea Eritrea Gabon
Gambia Georgia Grenada Guatemala Guyana
Haiti Iceland Indonesia Iraq Japan
Kazakhstan Kiribati Kuwait Kyrgyzstan Latvia
Liberia Libya Maldives, Republic of the Malta Marshall Islands
Mozambique Namibia Nicaragua Oman Palau
Panama Papua New Guinea Paraguay Poland Qatar
Republic of Korea Russian Federation Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines
Samoa San Marino Saudi Arabia Seychelles Sierra Leone
Singapore Slovakia Solomon Islands Somalia South Sudan, Republic of
Sri Lanka Suriname Swaziland Tajikistan Tonga
Turkey Turkmenistan Tuvalu United Arab Emirates United States of America
Uzbekistan Vanuatu Venezuela Yemen  
- Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
- The first contract will be issued for a twelve-month period (for Geneva-based positions) and a twenty-four month period (for non-Geneva based positions).
- A successful external candidate will be on probation for the first two years of assignment.
- Any extension of contract beyond the probation period is subject to satisfactory conduct and performance.

Grade: P.5
Salary and post adjustment US$
Salary Minimum 84721
rising to Maximum 103835
Post adjustment for Geneva Minimum 71505
Maximum 87637

Please note that the above salary levels are determined according to the criteria established by the International Civil Service Commission. The ILO is an international public sector employer and salary and other employment conditions are not negotiable. The post adjustment (cost of living adjustment) is variable and subject to change without notice in accordance with the rates set by the ICSC for the UN Common System for salaries and allowances. Therefore, the figures quoted (based on the rate at the time of publication of this vacancy) are only indicative.

Other allowances and benefits subject to specific terms of appointment:

  • Family allowance
  • Children's education grant (per child per year)
  • Pension and Health Insurance schemes;
  • 30 working days' annual leave;
  • Settling-in Grant;
  • Entitlement to transport expenses of personal effects;
  • Repatriation Grant (if applicable);
  • Home-leave travel with eligible dependants every two years;
  • Rental subsidy (if applicable).

Recruitment is normally made at the initial step in the grade.
Salaries and emoluments are exempt from taxation by the Swiss authorities and, on the basis of international agreements or national law relating to presence or residence abroad, are generally exempt from taxation by other governments. In the absence of exemption, in most cases tax paid will be reimbursed in accordance with an ILO document which will be supplied upon request.

While the successful candidate will be initially working in Geneva, he/she may be assigned to any duty station designated by the Director-General of the ILO.

Please note that all candidates must complete an on-line application form.
To apply, please visit ILO's e-Recruitment website at: erecruit.ilo.org. The system provides instructions for online application procedures.
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.

Vacancy Filled

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